There is a fine line for “attitude” retailers like Moss: you can’t be too open and friendly, or you may lose your cachet, your edge. But it can easily slip over into arrogance and hostility. I think to walk that line you have to have an air of friendliness but still maintain that distance, that aloofness.
I think Moss slips over the line, based on this reading. Or perhaps Franklin Getchell is frustrated. And I can appreciate his frustration. But it’s too bad for Moss: exercising frustration about your clients is the best way to lose business. See
“Whatever,” whenever in L.A. « – T Magazine – New York Times Blog
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