Day: December 20, 2007

The design retailer Moss shows you how not to treat your customers

There is a fine line for “attitude” retailers like Moss: you can’t be too open and friendly, or you may lose your cachet, your edge. But it can easily slip over into arrogance and hostility. I think to walk that line you have to have an air of friendliness but still maintain that distance, that aloofness.

I think Moss slips over the line, based on this reading. Or perhaps Franklin Getchell is frustrated. And I can appreciate his frustration. But it’s too bad for Moss: exercising frustration about your clients is the best way to lose business. See

“Whatever,” whenever in L.A. « – T Magazine – New York Times Blog

P.S. I love The Moment: it’s a breath of fresh air in the blogosphere. Add it to your feed reader and freshen it up!

Why you should not buy cheap wine from the LCBO (or any place)


I’ve blogged about good / cheap wine under $10 at the LCBO. You can find that article here.

There are lots of reasons to go with wine at this price, but it doesn ‘t mean you should only buy wine at low prices. For example here are some good reasons why you should not buy cheap wine:

You won’t get the same flavours you will get from a better bottle of wine. On average, more expensive wines will have more flavour, either now or in the future. Not always of course, but most of the time. If you want a good glass of everyday wine, something under $10 will do nicely. But to experience what wine can be, you will want to spend more.

You only occasionally drink wine, if at all. If you only have a glass / bottle of wine on rare occasions, why not drink something better? If I only drank wine from time to time, I would drink champagne or Californian chardonnays or Australian shiraz or New Zealand Sauvignon Blancs. Pick a price point you feel comfortable with and ask the good folks at LCBO for help.

You are going to a special event. In that case, make the wine indicate you appreciate you are going to a special event. A bottle of wine under $7 doesn’t really say that.

You don’t like wine (taste, alcohol, cost) or prefer other beverages (beer, tea, soda, water) instead. If you like other beverages better, why not stick to them? You don’t have to drink wine! 🙂

(Image from Henry of Pelham, who make fine wines, include a truly delicious Baco Noir that I find is great year after year. Nice people who work there, too.)

How Academics are using Facebook for their studies at universities

Over at the – New York Times is a good article on how Facebook is being used as a serious tool for academics. For example:

In other words, Facebook — where users rate one another as “hot or not,” play games like “Pirates vs. Ninjas” and throw virtual sheep at one another — is helping scholars explore fundamental social science questions.“We’re on the cusp of a new way of doing social science,” said Nicholas Christakis, a Harvard sociology professor who is also part of the research. “Our predecessors could only dream of the kind of data we now have.”

There’s lots of great examples in the article: On Facebook, Scholars Link Up With Data