Chatbots are relatively straightforward to deploy these days. AI providers like IBM and others provide all the technology you need. But do you really need them? And if you already have a bunch of them deployed, are you doing it right? If these questions have you wondering, I recommend you read this: Does Your Company Really Need a Chatbot?
You still may want to proceed with chatbots: they make a lot of business sense for certain types of work. But you will have a better idea when not to use them, too.