Tag Archives: chatbots

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If you are thinking of using chatbots in your work, read this


Chatbots are relatively straightforward to deploy these days. AI providers like IBM and others provide all the technology you need. But do you really need them? And if you already have a bunch of them deployed, are you doing it right? If these questions have you wondering, I recommend you read this: Does Your Company Really Need a Chatbot?

You still may want to proceed with chatbots: they make a lot of business sense for certain types of work. But you will have a better idea when not to use them, too.

The home speaker / AI market heats up as Sonos makes advances

Sonos One

WIRED has a good review of the latest product from Sonos, here: Sonos One Review: Amazon’s Alexa Is Here, But It Still Has Some Growing Up to Do

What makes this development significant to me is that it signals that Sonos is concerned with Apple and others coming and taking away market share. Sonos has a great line of products already, but Apple is threatening to take a piece of that with their new home speaker with Siri/AI capability. Sonos has beefed up their AI capability to meet the challenge.

I expect that the next big thing in IT will be the vocal interface tied in with a speaker system in some form. I expect we will see them everywhere. Perhaps not for extended communication, but for brief and frequent requests.

If you are an IT person, I recommend you learn more about chatbot technology and how it will integrate with the work you are doing. More and more users will want to be able to communicate with your systems using voice. You need to provide a vocal interface for them to get information and send information.

Most homes will have one device acting as an aural hub. Sonos wants to make sure it is one they make, and not Apple.

AI is hard, China version

According to this, chatbots in China have been removed after being critical of the Chinese government. This to me is not unlike what happened to Microsoft's chat bot that became racist after being feed racist input from users. If you put AI out there and allow any form of input, then the equivalent of vandals can overtake you AI and feed it whatever they choose. I'm not certain if that was the case in China but I suspect it was.

AI researchers need to expect the worst case use cases if they allow their software to do unsupervised learning on the Internet. If they don't, it's likely that their projects will be a disaster and they will do damage to the AI community in general.