Some thoughts on bad communication by Chase and other large organizations

Lots of people on twitter giving Chase heat for this tweet today:

Part of me understands that. I mean, how could a company that received such a big bailout have the nerve to tweet that? But the other part of me knows that big organizations work in silos and compartments. There is likely no-one at a high level at Chase scrutinizes low level communications like tweets. You know how Amazon sometimes sells T shirts with offensive messages? Same problem.

People believe big organizations are homogenous and aware of every aspect of the people who work there and what they are doing. This belief is wrong. Some orgs may be that way, but the majority are not.

Something to think about the next time this occurs.

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