the WaMu collapse and how to deal with a crisis

If you are a Washington Mutual client, you are likely thinking: what the heck is going to happen with my money?!

As announced yesterday, JPMorgan Chase has taken over. Furthermore, they have put a link on the wamu.com web site that takes you to this page, Welcome WaMu. What I liked about this page is how clearly Chase explains what is happening. You see clear answers to the kinds of questions people are likely to have.

In crisis, communications seems like one more thing to deal with. The thing is, in a crisis, the one thing that helps to keep the crisis from getting worse is communication. Clear communication.

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